Privacy Policy
Last updated: February 2026
1. Introduction
At Nookpio ("we," "us," "our," or "Company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our mobile application, website, and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using Nookpio, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
When you create an account or subscribe to our premium plans, we collect information such as your email address and payment information. This information is necessary to manage your account and process transactions.
2.2 Automatically Collected Information
When you use Nookpio, we automatically collect certain information about your device, including device type, operating system version, and app version. We do NOT collect information about what you download or browse.
2.3 Local Storage
Your downloaded files, playlists, and local settings are stored on your device. We have no access to this local data unless you explicitly choose to use our cloud backup feature.
2.4 Cloud Backup Data (Optional)
If you choose to use our cloud backup feature (Premium plan), your files and playlists are encrypted and stored on our secure servers. You control what gets backed up.
3. How We Use Your Information
We use the information we collect for the following purposes:
- •To provide, maintain, and improve our Service
- •To process payments and manage your subscription
- •To send you technical notices and support messages
- •To respond to your inquiries and provide customer support
- •To detect, prevent, and address fraud and security issues
- •To comply with legal obligations
4. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocol. Cloud backup data is encrypted using AES-256 encryption.
Access Control: Only authorized personnel have access to your personal data, and they are bound by confidentiality obligations.
Regular Audits: We regularly audit our security practices to ensure compliance with industry standards.
5. Data Retention
We retain your personal information only for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your account and associated data at any time by contacting support@nookpio.com. After account deletion, we retain only aggregated, anonymized data that cannot be used to identify you.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- •Right to Access: You can request a copy of your personal data
- •Right to Rectification: You can request correction of inaccurate data
- •Right to Erasure: You can request deletion of your data
- •Right to Data Portability: You can request your data in a portable format
- •Right to Object: You can object to certain processing of your data
To exercise any of these rights, please contact us at support@nookpio.com.
7. Third-Party Services
We may use third-party services to support our operations, including payment processors and cloud providers. These third parties are bound by confidentiality obligations and are required to use your information only to the extent necessary to provide services to us.
This Privacy Policy does not apply to third-party services, and we encourage you to review their privacy policies before providing your information.
8. Children's Privacy
Nookpio is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us at support@nookpio.com.
9. GDPR Compliance
For users in the European Union, Nookpio complies with the General Data Protection Regulation (GDPR). We process your personal data based on your consent, contract necessity, or our legitimate interests. You have all rights outlined in the GDPR, including the right to lodge a complaint with your local data protection authority.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this Privacy Policy. Your continued use of Nookpio after such modifications constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@nookpio.com
We will respond to your inquiry within 30 days.